Guest Services Manager

At a glance

Location

Not stated

Work setting

Offshore

Rotation

22 weeks onboard followed by 6 weeks vacation

Industry

Maritime

Employer

Faststream Recruitment

About the role

Faststream Recruitment is working with a leading international cruise operator to appoint a Guest Services Officer for its onboard hospitality team. The role is suited to a confident and personable hotel professional who enjoys working directly with guests and delivering a consistently high level of service. As a Guest Services Officer, you will be a main point of contact for guests onboard, providing assistance, answering enquiries, and helping ensure a smooth experience from embarkation through departure. You will work as part of a busy Guest Services team, handling guest requests and liaising with other departments to resolve queries efficiently and maintain excellent service standards. Key responsibilities include providing a welcoming and professional service to guests throughout their time onboard, handling enquiries, requests and concerns promptly and courteously, providing accurate information regarding onboard services, facilities and activities, resolving issues effectively, maintaining a high standard of communication and service at the Guest Services desk, working collaboratively with colleagues across the vessel, and building positive relationships with guests from a wide range of international backgrounds. Requirements include at least two years of experience in a Guest Services or Front Office position, previous experience within a large four-star or five-star hotel, excellent customer service and communication skills, strong spoken English, and an additional language, with Italian preferred. French, Spanish, Portuguese, German, Japanese or Korean will also be considered. A confident, professional and approachable manner is required, along with the ability to remain calm and effective in a busy, guest-focused environment. Offer includes a salary of $2,404 USD per month onboard, 22 weeks onboard followed by 6 weeks' vacation, shared cabin accommodation, and opportunities for continued career development within the cruise sector.

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