At a glance
- Location
- Not stated
- Work setting
- Offshore
- Rotation
- Not stated
- Industry
- Maritime
- Employer
- Shown after sign-in
About the role
We are seeking a Front Desk Manager for a cruise ship worldwide. The role leads the Guest Services front-of-house team and is responsible for guest satisfaction, team development, and operational excellence. Key duties include managing front desk operations, guest embarkation and debarkation, handling escalated guest concerns, maintaining compliance with immigration, customs, and safety procedures, supporting coaching and training, coordinating with financial operations for audit compliance, and contributing to continuous improvement and KPI tracking. The position requires at least 1 year of front-of-house supervisory experience in hospitality, cruise, or hotel settings, strong leadership and communication skills, cash handling and foreign exchange experience, and the ability to participate in shipboard safety drills.
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