Manager of Customer Success & Quality Control

At a glance

Location

United Kingdom

Work setting

Onshore and offshore

Rotation

Not stated

Industry

Wind energy

Employer

Shown after sign-in

About the role

We’re seeking a hands-on, technically qualified electrician to oversee customer experience, installation quality, and health & safety standards across a growing renewable energy group. This cross-site role is responsible for setting and maintaining high standards across multiple teams in customer care, quality control, and health & safety. Key responsibilities include defining post-install customer care standards, handling complex complaints and warranty disputes, overseeing post-install quality control and defect investigations, driving site safety and compliance with MCS, NAPIT, HIES, and broader regulatory standards, and identifying root causes to implement long-term improvements. Requirements include a qualified electrician with hands-on knowledge of solar PV, battery storage, and electrical systems; experience in quality control, H&S, or compliance in the solar, electrical, or renewable energy sector; strong knowledge of MCS, NAPIT, and/or HIES; ability to assess install quality on site and work confidently with installation teams; experience leading complaint investigations; and strong written communication for compliance and audit responses.

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