Global Customer Experience Manager
At a glance
- Location
- Singapore
- Work setting
- Onshore
- Rotation
- Not stated
- Industry
- Maritime
- Employer
- Faststream Recruitment
About the role
Faststream Recruitment has partnered exclusively with an organization seeking a Global Customer Experience Manager to join their team in Singapore. The role involves leading the customer experience transformation roadmap, managing CX performance across agencies, driving digital initiatives for customer portals, documentation, shipment visibility, proactive communication, automation, and exception management. It also includes improving processes, ensuring governance and compliance, translating customer feedback into improvements, collaborating with cross-functional teams, strengthening CX capabilities through training and coaching, and tracking success measures across satisfaction, digital adoption, efficiency, service quality, and business outcomes. Requirements include strong experience in shipping and logistics, prior CX transformation experience, at least 5 years of related experience, a proven track record in driving digital adoption and automation or workflow simplification, and proficiency in Excel, Power BI, reporting, and analysis.
Found in a public job post. Contact details and links are hidden on this page and shown to signed-in members.
Apply for this role
Sign in to see the recruiter's contact details and send a tailored application in one step. Your first month is free.
Apply with GP Solution See what is included- Application written from your profile and this listing
- Matched to similar live roles automatically
- Every application tracked in one workboard